I found your service very good and staff very helpful indeed. I am extremely pleased with...
Mrs P M Longland, Swindon, August 2010
Very impressed with the service.
J Bovingdon, Devon, August 2010
Our order was placed on 4/8/10 and delivered on 5/8/10 - excellent service. Quality of your...
Margaret Wilkes, Worcs, August 2010
This is our second order in a matter of weeks. Delivery next day - all complete and very helpful...
Mrs Robinson, Somerset, August 2010
So pleased we ordered more!
C Parkin, Tyne & Wear, July 2010
Extremely pleased with the quality of the bed linen.
Priscilla Kendrick, Falkirk, July 2010
The quality of the goods is exactly as described, most refreshing!
S Blacktop, Lancs, July 2010
Easy to order, quick delivery and great product.
Nawel Khelil, London, July 2010
So pleased with the service and good quality: have placed another order. Other firms could take...
Mrs M Charrosin, Surrey, July 2010
Easy to order - good email communication very prompt despatch - Terrific!
G Arendt, E.Sussex, July 2010
I just love the feel of the towels and sheets, absolute bliss!
Susan Johnson, Devon, July 2010
Excellent quality and customer service, many thanks.
Paul Bart, Herts, June 2010
I should also add that I am delighted with the bed linen. It is beautifully smooth and light and your...
Sasha, Jersey, April 2010
I am impressed, they arrived today, thank you. They are going to the laundry on Friday ready to be used...
Jan, April 2010
I've received all of the order now and I'm very impressed. Thank you very much for the free towels...
Victoria Luckham, April 2010
Having stayed at The Grove in Watford we found your website and bought a Super King Bed Set. It came...
Mr & Mrs Reynolds, Brighton, April 2010
We heard about you through the Landmark Hotel in London and bought some bed linen from you last October...
Anne Down, Edinburgh, April 2010
When I received my first order from you, I was in heaven! I have ordered the linens for all of our beds...
Ms Bette Lancaster, London, April 2010
Your bed linen is really so wonderful. Originally discovered it at the Hotel du Vin Hotels and now only...
Mrs Morris, Epsom, Surrey, April 2010
WOW! That was quick. I received my order yesterday and am pleased, to say the least. Thank you!
E Luiten - Langley, Canada, April 2010
Many thanks for that - appreciate your prompt response. We have have all the other bed linen on the bed...
D Malone - Weston, April 2010
Loved sleeping on them at the Grove in Wales and look forward to trying the sheets!
Ms B Symons, London, March 2010
Very helpful telephone staff and excellent next day delivery of lovely bed linen. Beautifully presented in...
Jackie Firn Keightley, September 2010
Just so pleased with everything. The pillowcases are such a good size making arranging them on top of the duvet...
Mrs Sue Robins, April 2011
Very impressed with the ease of ordering and the service received. I would also like to commend you on the ease...
C Tighe-Ford, April 2011
“Excellent service, fast delivery, quality product - I don't know how you can improve on this!
M Howes, April 2011
“Just what I was looking for - thank you. I just need to start saving up for more towels for the rest of the family...
A Ludman, April 2011
“I fell in love with your linen while at a hotel. I took the bed apart to find out who made it...
Mrs Karen Burge, March 2011
“Beautiful quality - like the tie fastenings on the duvet cover especially. Fantastically quick delivery. Very impressed...
M Simkin, March 2011
“Love the products - have washed and ironed (not difficult at all) today. Will use them tonight. Very soft - feel delightful...
Chris Handley, Devon, May 2011
My order arrived on 18 May - what an amazing service and what stunning bed linen. It really is what is says! Thank you.
Clare Hagon, May 2011
Thank you! So quick. This is a repeat order, I love it!
Mrs S Kelly, May 2011
Better than staying in a hotel, dont have to checkout and can lay in bed as long as my husband will let me.
Mrs A Carline, May 2011
Just fantastic quality! We love the silky finish of the bed linen - it launders so well too! Definitely promotes sweet dreams!
J Hand, May 2011
Brilliant quick service with no extra hidden costs, incl post and packing.
H. McQuillan, May 2011
Love the products - have washed and ironed (not difficult at all) today. Will use them tonight. Very soft - feel delightful...
Chris Handley, May 2011
Each time I have purchased goods the process has always been of the highest standard, I could not recommend any improvements!
D Halliday, May 2011
Excellent, first class!
Philip Stott, May 2011
Thank you for a fantastic service and experience dealing with your company...
Mrs P Findlay, July 2011
On this occasion I have only full marks to give. Very impressed...
Valerie A Scrivener, July 2011
I have already referred you to friends and family. Great products and service. Thank you...
Eilidh Milnes, July 2011
Your claims are spot on! The softest, fluffiest towel ever in London, a renowned hard water area...
L Barrie, July 2011
First time customer. Very pleased indeed. Excellent quality goods and the ease of ordering was pleasing...
Mrs J Taylor, July 2011
The sheets were exactly as I hoped they would be, really good quality. I recommended the site to a friend...
Christine Henry, July 2011
Wonderful linen - exceeded expectations and quite competitive...
Mrs P Lauren, July 2011
We love the new bed linen - so soft and comfortable and the towels are also very soft, wash well and dry really quickly...
Kate Mckenna, July 2011
My 'king size set' was received with great pleasure - your description matched the quality - very rare...
S Price, July 2011
I loved the personal service - it was just so easy. And the delivery was "poor" - next day! Well done...
Ian McCulloch, July 2011
This was my first order. Very easy and excellent service - especially to be given a one hour slot. Product so far excellent...
Mrs J Tunnicliffe, August 2011
Absolutely no complaints. Prompt delivery and so pleased with the quality and fit. This is the second matress protector I have had...
Mrs M Smoathy, August 2011
The time form ordering to delivery was excellent including text message to indicate hour of delivery. Very satisfied on all counts...
M Story, August 2011
What a brilliant, first class, 5* service! Maybe you should run a masterclass in customer service! Thanks a million!...
K Francis, September 2011
To be honest there is not a lot to say. You are good at what you do! Keep it up...
Mr D J Hopkinson, September 2011
I was very impressed with the speed of delivery and the quality of my towel. Also, I was very impressed with the size of the towel...
Mrs K Harrison, September 2011
How can you perfect perfection!! Thank you...
Chris Binningsley, September 2011
Great service. Knew exactly when delivery was. Biggest problem is we can't get out of bed in the morning!...
R Barker, September 2011
Really good quality bedding and towels. Easy to navigate around website. Delivery fast. A good shopping experience...
Ruth White, October 2011
Excellent service, wonderful product. It would be difficult to find ways of improving yourselves!...
Ann Whaley, October 2011
The pillows received are lovely. Sheets etc are so light and cool...
Mrs J Purdy, October 2011
As the service you provided was effortless and communication superb, I have little or nothing to add...
Sylvie Hutcheson, November 2011
Quality of sheets and towels is great. Delivery very efficient...
Mrs Sue Bird, November 2011
Great customer service and a little bit of luxury at affordable prices. Many thanks...
Daphney Bonny, November 2011
Superb quality, really pleased with the fast delivery. Had to rearrange delivery and this was not a problem at all. Would recommend 100%...
Mrs A Lopez, December 2011
The very best quality at the lowest prices. We wish we had known about you years ago. Just outstanding in every way. A thousand thank yous...
G J A Hand, December 2011
Fantastic quality, competitive pricing, easy online ordering, quick delivery. Couldn't ask for more! Thank you...
S Gayle, December 2011
HOME PAGE > FREQUENTLY ASKED QUESTIONS > Bed Linen | Pillows & Duvets | Towels
Frequently Asked Questions – Pillows & Duvets
- What is a TOG Rating?
- What is the best filling for a natural duvet?
- What is Fill Power?
- Can I wash my duvet in the washing machine?
- What does "Box Construction" mean
- Are the geese bred for the down feathers only?
- What can I do if I am allergic to Down or Feathers?
Q1. What is a TOG Rating?
A. Tog ratings are really only used in the UK. The fabric of a typical man's suit has a thermal resistance of around 0.1 m2K/W. This measurement was simplified for general use and people called it "one tog".
The tog was invented by workers at the Shirley Institute, Manchester, in the 1940s. The name comes from the informal word "togs" for clothing. Tog values are used to measure the potential warmth of many products, not just duvets. Note that the tog rating does not necessarily relate directly to the thickness of the duvet. Different materials have different thermal resistance characteristics and different thicknesses will be required to achieve the same tog rating.
Most hotels would use a 10.5TOG duvet and this Tog Rating can be achieved by using various fillings. If pure Goose down is used the duvet is lighter as you require less filling to achieve the rating. If down & feather then more filling would be required and if just feathers then the duvet becomes very heavy indeed.
Q2. What is the best filling for a natural duvet?
A. The highest grade filling available is Eiderdown, this is taken from the nest of the Eider Duck (Mainly found in Iceland). It is extremely difficult to harvest but has incredible heat retention. To achieve a 10.5TOG Rating you hardly require any filling if using Eiderdown. Due to the fact it is very rare, Eiderdown has become prohibitively expensive. Some eiderdown duvets are over £5,000.00.
The more common filling found in the U.K. is 100% Goose Down whether it be Siberian, Hungarian, or Icelandic. The truth about Goose Down is, regardless of where it comes from it is all the same. The down clusters from the plumage of the goose have a higher level of insulation and are much softer and smaller than feathers. This allows the duvet to remain light but still achieve a high Tog Rating.
Q3. What is Fill Power?
A. Fill power is a measure of the loft or "fluffiness" of a down product that is loosely related to the insulating value of the down. The higher the fill power the more insulating air pockets the down has and the better insulating ability. Fill power ranges from about 175 cm³/g (300 in³/oz) for feathers to around 900 cm³/g for the highest quality down. Higher fill powers are associated with a larger percentage of down clusters and a larger average down cluster size.
Q4. Can I wash my duvet in the washing machine?
A. Technically yes you can, but the main obstacle you will face is the size of the drum on your washing machine. If you squeeze a Super King Duvet into your machine, when the water enters the drum, due to the lack of space the load can become uneven and ruin the motor. If you have a larger machine then it is of course possible and causes no damage to the down inside.
The most important part of washing your duvet is the drying process. In order to prevent the clusters lumping together it is important to shake the duvet every 5 minutes during the drying process. 5 minutes in the drier, take the duvet out and shake it and then back into the drier. Repeat this process until the duvet is completely dry.
Q5. What does "Box Construction" mean?
A. A Box Construction describes the make up of a natural filled duvet. With box construction the duvet is hemmed into equally sized squares, each square is then filled with the down or feathers. This spreads the warmth across the entire duvet. Gone are the days when you wake up and all the filling is at the bottom of the duvet.
Q6. Are the geese bred for the down feathers only?
A. No, the birds are bred for food primarily. The down and feathers used are a by-product of the food industry. Similar to Wool and Leather.
Q7. What can I do if I am allergic to Down or Feathers?
A. There is still on-going study into this but it is believed that the dust mites actually cause any allergies attributed to sleeping under natural filled products. People who say they have an allergy to natural filled bedding have probably once slept in a bed with very low quality pillows and duvets, without a decent outer shell.
The presence of dust mites and the problems associated with them can be completely eradicated by using a high thread-count dust mite proof (sometimes referred to as NOMITE) outer shell and also using high grade, heat treated filling.
If you think you have an allergy to natural filled products it might we worth trying one of our pillows and/or duvets and seeing if it goes away!
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