Frequently Asked Questions about Bed Linen, Pillows, Duvets and Towels

I found your service very good and staff very helpful indeed. I am extremely pleased with...

Mrs P M Longland, Swindon, August 2010

Very impressed with the service.

J Bovingdon, Devon, August 2010

Our order was placed on 4/8/10 and delivered on 5/8/10 - excellent service. Quality of your...

Margaret Wilkes, Worcs, August 2010

This is our second order in a matter of weeks. Delivery next day - all complete and very helpful...

Mrs Robinson, Somerset, August 2010

So pleased we ordered more!

C Parkin, Tyne & Wear, July 2010

Extremely pleased with the quality of the bed linen.

Priscilla Kendrick, Falkirk, July 2010

The quality of the goods is exactly as described, most refreshing!

S Blacktop, Lancs, July 2010

Easy to order, quick delivery and great product.

Nawel Khelil, London, July 2010

So pleased with the service and good quality: have placed another order. Other firms could take...

Mrs M Charrosin, Surrey, July 2010

Easy to order - good email communication very prompt despatch - Terrific!

G Arendt, E.Sussex, July 2010

I just love the feel of the towels and sheets, absolute bliss!

Susan Johnson, Devon, July 2010

Excellent quality and customer service, many thanks.

Paul Bart, Herts, June 2010

I should also add that I am delighted with the bed linen. It is beautifully smooth and light and your...

Sasha, Jersey, April 2010

I am impressed, they arrived today, thank you. They are going to the laundry on Friday ready to be used...

Jan, April 2010

I've received all of the order now and I'm very impressed. Thank you very much for the free towels...

Victoria Luckham, April 2010

Having stayed at The Grove in Watford we found your website and bought a Super King Bed Set. It came...

Mr & Mrs Reynolds, Brighton, April 2010

We heard about you through the Landmark Hotel in London and bought some bed linen from you last October...

Anne Down, Edinburgh, April 2010

When I received my first order from you, I was in heaven! I have ordered the linens for all of our beds...

Ms Bette Lancaster, London, April 2010

Your bed linen is really so wonderful. Originally discovered it at the Hotel du Vin Hotels and now only...

Mrs Morris, Epsom, Surrey, April 2010

WOW! That was quick. I received my order yesterday and am pleased, to say the least. Thank you!

E Luiten - Langley, Canada, April 2010

Many thanks for that - appreciate your prompt response. We have have all the other bed linen on the bed...

D Malone - Weston, April 2010

Loved sleeping on them at the Grove in Wales and look forward to trying the sheets!

Ms B Symons, London, March 2010

Very helpful telephone staff and excellent next day delivery of lovely bed linen. Beautifully presented in...

Jackie Firn Keightley, September 2010

Just so pleased with everything. The pillowcases are such a good size making arranging them on top of the duvet...

Mrs Sue Robins, April 2011

Very impressed with the ease of ordering and the service received. I would also like to commend you on the ease...

C Tighe-Ford, April 2011

“Excellent service, fast delivery, quality product - I don't know how you can improve on this!

M Howes, April 2011

“Just what I was looking for - thank you. I just need to start saving up for more towels for the rest of the family...

A Ludman, April 2011

“I fell in love with your linen while at a hotel. I took the bed apart to find out who made it...

Mrs Karen Burge, March 2011

“Beautiful quality - like the tie fastenings on the duvet cover especially. Fantastically quick delivery. Very impressed...

M Simkin, March 2011

“Love the products - have washed and ironed (not difficult at all) today. Will use them tonight. Very soft - feel delightful...

Chris Handley, Devon, May 2011

My order arrived on 18 May - what an amazing service and what stunning bed linen. It really is what is says! Thank you.

Clare Hagon, May 2011

Thank you! So quick. This is a repeat order, I love it!

Mrs S Kelly, May 2011

Better than staying in a hotel, dont have to checkout and can lay in bed as long as my husband will let me.

Mrs A Carline, May 2011

Just fantastic quality! We love the silky finish of the bed linen - it launders so well too! Definitely promotes sweet dreams!

J Hand, May 2011

Brilliant quick service with no extra hidden costs, incl post and packing.

H. McQuillan, May 2011

Love the products - have washed and ironed (not difficult at all) today. Will use them tonight. Very soft - feel delightful...

Chris Handley, May 2011

Each time I have purchased goods the process has always been of the highest standard, I could not recommend any improvements!

D Halliday, May 2011

Excellent, first class!

Philip Stott, May 2011

Thank you for a fantastic service and experience dealing with your company...

Mrs P Findlay, July 2011

On this occasion I have only full marks to give. Very impressed...

Valerie A Scrivener, July 2011

I have already referred you to friends and family. Great products and service. Thank you...

Eilidh Milnes, July 2011

Your claims are spot on! The softest, fluffiest towel ever in London, a renowned hard water area...

L Barrie, July 2011

First time customer. Very pleased indeed. Excellent quality goods and the ease of ordering was pleasing...

Mrs J Taylor, July 2011

The sheets were exactly as I hoped they would be, really good quality. I recommended the site to a friend...

Christine Henry, July 2011

Wonderful linen - exceeded expectations and quite competitive...

Mrs P Lauren, July 2011

We love the new bed linen - so soft and comfortable and the towels are also very soft, wash well and dry really quickly...

Kate Mckenna, July 2011

My 'king size set' was received with great pleasure - your description matched the quality - very rare...

S Price, July 2011

I loved the personal service - it was just so easy. And the delivery was "poor" - next day! Well done...

Ian McCulloch, July 2011

This was my first order. Very easy and excellent service - especially to be given a one hour slot. Product so far excellent...

Mrs J Tunnicliffe, August 2011

Absolutely no complaints. Prompt delivery and so pleased with the quality and fit. This is the second matress protector I have had...

Mrs M Smoathy, August 2011

The time form ordering to delivery was excellent including text message to indicate hour of delivery. Very satisfied on all counts...

M Story, August 2011

What a brilliant, first class, 5* service! Maybe you should run a masterclass in customer service! Thanks a million!...

K Francis, September 2011

To be honest there is not a lot to say. You are good at what you do! Keep it up...

Mr D J Hopkinson, September 2011

I was very impressed with the speed of delivery and the quality of my towel. Also, I was very impressed with the size of the towel...

Mrs K Harrison, September 2011

How can you perfect perfection!! Thank you...

Chris Binningsley, September 2011

Great service. Knew exactly when delivery was. Biggest problem is we can't get out of bed in the morning!...

R Barker, September 2011

Really good quality bedding and towels. Easy to navigate around website. Delivery fast. A good shopping experience...

Ruth White, October 2011

Excellent service, wonderful product. It would be difficult to find ways of improving yourselves!...

Ann Whaley, October 2011

The pillows received are lovely. Sheets etc are so light and cool...

Mrs J Purdy, October 2011

As the service you provided was effortless and communication superb, I have little or nothing to add...

Sylvie Hutcheson, November 2011

Quality of sheets and towels is great. Delivery very efficient...

Mrs Sue Bird, November 2011

Great customer service and a little bit of luxury at affordable prices. Many thanks...

Daphney Bonny, November 2011

Superb quality, really pleased with the fast delivery. Had to rearrange delivery and this was not a problem at all. Would recommend 100%...

Mrs A Lopez, December 2011

The very best quality at the lowest prices. We wish we had known about you years ago. Just outstanding in every way. A thousand thank yous...

G J A Hand, December 2011

Fantastic quality, competitive pricing, easy online ordering, quick delivery. Couldn't ask for more! Thank you...

S Gayle, December 2011